Politique de remboursement

Order Cancellation

You may cancel your order at any time before it is shipped. Cancellation fees depend on your order status:

Order Status Cancellation Fee
Within 12 hours or less after payment $0 (Full refund)
More than 12 hours after payment but not yet shipped 5% of the order subtotal (minimum $5)
Order has already shipped Cancellation is not available — you must follow the return process (return shipping fees apply)

To cancel your order, please contact our support team immediately at ottoaibox@ottocast.com and provide your order number.

Once your order has been shipped, it cannot be canceled. You may still return the product after delivery under our 30-Day Return Policy, but applicable restocking fees listed below will apply.

30-Day Money-Back Guarantee

Disclaimer: The return and warranty policies outlined on this page apply only to purchases made directly through online stores operated by OTTOCAST. Orders purchased through third-party retailers are not covered under these warranty terms. Due to different legal requirements and other considerations, this policy may vary depending on the country or region of purchase.

Products that have not been damaged by the customer may be returned for a refund within 30 days after delivery, excluding business purchases and bulk orders (5 or more units of the same product), which may not be eligible for refunds.

The refund process will begin once the returned item arrives at our warehouse and passes inspection.

  • Returns must include all accessories, cables, and documentation.
  • Items must be returned in their original packaging.
  • For returns unrelated to product quality issues, the buyer is responsible for return shipping costs.
  • For quality-related returns, OTTOCAST will provide a prepaid return label. In regions where prepaid labels cannot be provided, compensation of up to 15% of the order amount may be offered.
  • Returns unrelated to quality issues are subject to a restocking fee (see below).
  • Returns may be rejected if the product does not meet the requirements above.

Refund requests under the 30-Day Money-Back Guarantee must be submitted within 30 days after delivery.

After submitting a request, the applicable processing period will be the longer of:

  • The remaining refund period of the original order;
  • 15 days.

After the 30-day period expires, refund requests can no longer be processed. However, customers may still receive warranty service for product quality issues.

For products not purchased directly from this official OTTOCAST store, please contact the third-party retailer where the product was purchased to request a refund.

Return Shipping Costs

The buyer must cover return shipping costs in the following situations:

  • Returning products for any reason other than a confirmed defect (including changing your mind, ordering the wrong product, incompatibility, etc.).
  • Warranty claims made after the product has been taken outside the original country of purchase.
  • Orders placed accidentally or incorrectly by the buyer.
  • Returning personal items that were mistakenly sent to OTTOCAST.
  • Returning products claimed to be defective but found to be fully functional by OTTOCAST quality control.
  • Costs related to unauthorized returns (any return made outside the approved return or warranty process).

When returning products with a prepaid shipping label provided by OTTOCAST for quality-related defects, OTTOCAST is responsible for any damage or loss that occurs during transit.

For returns unrelated to product quality, the buyer is responsible for any damage or loss during transit.

OTTOCAST does not provide refunds for non-quality-related returns that are damaged during transportation.

Customer-Initiated Return Restocking Fees

For customer-initiated returns due to reasons unrelated to product quality (including "changed my mind," "no longer need it," "ordered the wrong item," or "not compatible with my vehicle" without confirming compatibility beforehand), a restocking fee will apply:

Return Condition Restocking Fee
Product unopened, factory seal intact Original shipping cost (if applicable)
Product opened, but all packaging and accessories remain in new condition Original shipping cost (if applicable) + 5% of the order subtotal (minimum $5.00)
Returns caused by manufacturing defects or OTTOCAST errors 0% (Full refund, including original shipping costs)

Restocking fees will be deducted from the refund amount.

Unless the return is caused by a product defect or an error made by OTTOCAST, original shipping fees are non-refundable.

How to Return a Product

To initiate a return, you must submit a return request first.

Please prepare your order number and the email address used for purchase.

You can contact our support team at: ottoaibox@ottocast.com


to begin the return process.

Products returned without prior return authorization will not be accepted.

Warranty Period

All products purchased from this official OTTOCAST store are covered by a limited warranty starting from the original purchase date.

The standard warranty period is 12 months for the main device, unless otherwise specified:

Product Category Warranty Period
Wireless CarPlay / Android Auto Adapters (U2Air, Mini Cube, Mini NOVA, Mini Pico, etc.) 12 months
AI Box / Multimedia Adapters (OttoAibox P3, P3 Pro, E2, i3, Play2Video Series) 12 months
Dash Cams and 2-in-1 Devices (OttoSafe Cam, Cabin Care) 12 months
Portable Screens and Displays (Ottoscreen AI, ScreenFlow) 12 months
HDMI Multimedia Adapters (Car TV Mate Pro / Max, Mirror Touch) 12 months
Accessories (cables, mounts, remote controls) 6 months

The warranty period begins from the original purchase date and is non-transferable.

Warranty Claims for Quality-Related Issues

All quality-related defects for products sold directly through this official OTTOCAST store are covered under the limited warranty from the date of purchase.

OTTOCAST's limited warranty is only valid in the country or region where the product was purchased.

The limited warranty is not valid for products taken outside the original country or region of purchase, or products shipped directly from an authorized online purchase to another country or region.

For quality-related warranty claims, OTTOCAST may provide one or more of the following solutions at its discretion:

  • Provide replacement parts.
  • Repair the product.
  • Replace the product with a refurbished unit (if available).
  • Provide a brand-new replacement unit.

All replacement products and parts are covered by the same warranty period as the original defective product.

The product warranty will become invalid after a full refund has been issued.

Proof of Purchase Required

All warranty claims require reasonable proof of purchase, including an order receipt. OTTOCAST reserves the right to conduct reasonable investigations to determine the cause of any defect.

Warranty Claim Process

  • The buyer must provide sufficient proof of purchase.
  • OTTOCAST will record troubleshooting steps performed by the buyer.
  • The product serial number and/or visible evidence of the defect (photo/video) must be provided.
  • The product may need to be returned for quality inspection.

Valid Proof of Purchase

  • Order number from a purchase made through this official OTTOCAST store.
  • Order detail receipt.

Please note that processing a warranty claim may require more than one type of proof of purchase.

Warranty Claim Time Limit:

After a claim is submitted, the applicable processing period will be the longer of:

  • The remaining original warranty period of the product; or
  • 30 days.

Warranty claims submitted after this period will no longer be accepted.

Warranty Exclusions

The warranty does not cover:

  • Products without sufficient proof of purchase.
  • Products purchased from distributors or retailers.
  • Products lost or stolen after delivery.
  • Products that are outside the warranty period.
  • Non-quality-related issues occurring more than 30 days after purchase.
  • Free gifts and samples.
  • Damage caused by third-party repairs.
  • Damage caused by external factors.
  • Damage caused by misuse of the product, including but not limited to:
    • Dropping the product.
    • Exposure to extreme temperatures.
    • Contact with water.
    • Improper installation.
    • Improper operation or handling of the device.
  • Products purchased from unauthorized sellers or illegal sources.
  • Normal wear and tear that does not affect product functionality, including:
    • Scratches.
    • Paint fading.
    • Cosmetic damage.
  • Damage caused by unauthorized modifications or repairs.
  • Issues caused by third-party accessories or incompatible vehicle systems.
  • Damage caused by natural disasters, including but not limited to:
    • Floods.
    • Lightning.
    • Other force majeure events.

Price Match Guarantee

If the price of the same product decreases within 30 days after the purchase date, you may contact:

ottoaibox@ottocast.com

to request a price adjustment and receive a refund for the price difference.

Each order is eligible for one price adjustment only.

This guarantee applies only to the same product purchased directly from:

https://ottoaibox.com/


Limitation of Liability

OTTOCAST is not responsible for:

  • Data loss caused by the use of OTTOCAST products.
  • Personal items mistakenly sent to OTTOCAST and returned.
  • Any indirect, incidental, or consequential damages caused by the use of, or inability to use, the product.

Contact Information

For return, refund, or warranty inquiries:

  • Email: ottoaibox@ottocast.com
  • Phone: (+1) 917-671-0888
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)
  • Website: https://ottoaibox.com/